--- title: "Frequently Asked Questions | Root House Mechanicals" url: https://roothousemechanicals.com/faq updated: 2026-09-29 business: "Root House Mechanicals" phone: "(615) 426-9344" text: "(615) 426-9344" email: info@roothousemechanicals.com hours: "Monday to Friday, 8 a.m. to 5 p.m." --- # Frequently asked questions Straight answers about reaching us, our hours, where we work, pricing, licensing, and work for businesses, builders and renovations. Don't see your question? Call or text (615) 426-9344. - Call (615) 426-9344 (Monday to Friday, 8 a.m. to 5 p.m.) - Text (615) 426-9344 - Email: info@roothousemechanicals.com ### Calling and texting us #### What's the best way to reach you? Call or text (615) 426-9344. For plans, scopes or anything long, email info@roothousemechanicals.com. We work Monday to Friday, 8 a.m. to 5 p.m. #### Can I text you instead of calling? Yes. (615) 426-9344 is a cell, so texts come to the same number. Tell us what's going on, and send a photo if you can. It helps us see the problem before we come out. #### Is there a form or online scheduling? No. There are no forms on this site and no online scheduling. Call, text or email, and we'll set up a time with you. #### What should I include when I text or email? Your name, your ZIP code or town, and what's going on in a sentence or two. A photo of the problem, the equipment label or the area around it helps too. ### Hours #### What are your hours? We work Monday to Friday, 8 a.m. to 5 p.m. #### Do you work nights or weekends? No. We work business hours only, Monday to Friday, 8 a.m. to 5 p.m., and we don't offer service outside them. #### What should I do if something goes wrong outside your hours? Make it safe first. For a leak, shut off the main water valve. If you smell gas, leave the house and call the gas company or 911 from outside. If an outlet or panel smells like it's burning, switch off that breaker if you can do it safely, and call 911 if there's smoke or fire. Then call or text (615) 426-9344 first thing the next business day. ### Service area #### Where do you work? We work in 12 towns across Williamson, Maury, Davidson, Rutherford and Marshall counties: Franklin, Brentwood, Nolensville, Thompson's Station, Spring Hill, Columbia, Mount Pleasant, Lewisburg, Nashville, Murfreesboro, Smyrna and Fairview. #### How do I check whether you serve my address? Type your ZIP code into the checker on [our service areas page](https://roothousemechanicals.com/service-areas), or call or text (615) 426-9344 and tell us your town. #### What if my town isn't on the list? Call (615) 426-9344 and ask. If we can't take the job, we'll say so plainly. ### Pricing and payment #### Is the diagnostic visit free? Yes. We come look, find the cause and explain it in plain words, and the visit costs you nothing. #### How do you price a job? Every job is priced on its own. After the free diagnostic visit, you get a firm price before any work starts, so you decide with real numbers. See [how pricing works](https://roothousemechanicals.com/pricing). #### How do you keep prices down? We keep overhead low, and we do the work right the first time, with current methods, good equipment and quality materials. You're not paying for us to come back. #### What payment methods do you accept? Cash, check, credit and debit cards, ACH bank transfer, Apple Pay, Venmo and Cash App. ### Licensing and insurance #### Are you licensed and insured? Yes. Root House is licensed and insured, and plumbing is done under Tennessee Limited Licensed Plumber 5279. #### Who does the HVAC and electrical work? HVAC and electrical work is done by licensed and insured techs, so one call covers the whole house. #### Do I have to call someone else for HVAC or electrical? No. You call or text us. One call covers plumbing, heating and air, and electrical. ### Commercial and builders #### Do you work for businesses? Yes. We do plumbing, HVAC and electrical for businesses. Call (615) 426-9344, or email the scope to info@roothousemechanicals.com. See [commercial plumbing, HVAC and electrical](https://roothousemechanicals.com/commercial). #### Do you work with builders on new construction? Yes. New construction is one of our specialties: rough-in and trim-out for plumbing, HVAC and electrical, coordinated as one job. Email plans to info@roothousemechanicals.com. See [new construction for builders](https://roothousemechanicals.com/new-construction). #### What should I send for a bid? Email info@roothousemechanicals.com with the scope or plans, the property or site address, the trades you need, your timeline or bid due date, and any photos or drawings. Send large plan sets by share link. ### Renovations #### Do you do renovation work? Yes. Renovations are one of our specialties. We handle the plumbing, HVAC and electrical for remodels and additions, from rough-in to trim-out. See [plumbing, HVAC and electrical for renovations](https://roothousemechanicals.com/renovations). #### Can you handle all three trades in a remodel? Yes. Plumbing, HVAC and electrical work is done by licensed and insured techs, so one call covers every mechanical part of the job. #### How do I get a price for a renovation? Call or text (615) 426-9344, or email info@roothousemechanicals.com with what you're planning, plus any photos or drawings. You'll get a firm price before any work starts. ## Work that holds. Still have a question? Call or text (615) 426-9344, or email info@roothousemechanicals.com. - Call (615) 426-9344 (Monday to Friday, 8 a.m. to 5 p.m.) - Text (615) 426-9344 - Email: info@roothousemechanicals.com